FAQ

What is a menu?

A Menu allows you to offer multiple options through configurable buttons that connect to web content after tapping a tag.

Menus can feature any number of buttons that can connect to any web content.

 

 

What is the difference between a sequence and a menu?

A Sequence directs a customer directly to web content.  When you tap the tag, you are taken to the assigned content.  It is possible to assign several different steps so that each time the tag is tapped, the user is taken to different web content with each tap in the specified order.

A Menu gives a customer options with configurable buttons.  The user can select different buttons that will surface different content.

What is a Lot?

Lots are used to logically assign markers within your company.  How you create lots will depend on your organization, it could be by product, product family, individual SKU, region or other breakdowns that make sense for you.  Within a lot, you can assign content that will be accessed when someone taps on an NFC tag or scans a QR code so all the tags in a lot would serve the same experience.

You can have an unlimited number of Lots in DIRX2.

What is a Roll?

Rolls are groups of markers that exist within DIRX2.  These could be collections of several NFC tags or QR codes that can be used to connect with your brand.  You can have an unlimited number of rolls in the system and you can add rolls to Lots that you assign to content associated with your product lines, SKUs or other groupings of products.

Rolls can be anywhere from 1 to 1000’s of tags depending on how you are using them. The term Roll is used in the system as a collection of tags, but it does not necessarily mean a physical roll of tags.

Rolls will be added to your system by an Administrator as necessary and can the be managed by other users in the system to assign to Lots.

Should I use a Menu or a Sequence Experience?

Menu and sequence experiences offer different benefits.

With Sequence, you get a direct connection to internet content.  If you want a tap of a tag to go to some content directly, then a one step sequence would do that.

With Menu, you offer the user choices in a system generated menu. If you were providing menus to a customer at a restaurant and they could choose the lunch, dinner or happy hour menu, then a menu experience would provide the three choices on one screen for the user and the user would select the button they want.

 

How to I contact Support?

For questions about the operation of DIRX2, you can find the appropriate support content by hovering over the user icon in the upper right hand corner of the DIRX2 header and selecting “About”.

This will provide the appropriate e-mail for or website link for contacting support.

 

How do I assign content to a QR code or NFC tag?

Assigning content to a QR code or NFC tag occurs within the Lot screen where you assign what happens to a particular marker.

In short, you assign a Tag to a Lot, then you assign an Experience to that Lot  and when the Tag is scanned, the content specified for the Tag is shown.

For more information see:

Creating a Lot

Assigning Tags to a Lot

Creating an Experience

Assigning an Experience to a Lot